What Makes a Product “Good” Quality? Here are HBI’s Top 3 Criteria:

Despite the fact that many deciding factors influence whether a product is of good quality, the criteria are pretty straightforward. Creating a good quality product should be simple; it should always put your customers’ needs first. Essentially, your customer should not be able to see “life without your product.” While that may seem a bit dramatic, we mean it. Customers want something they can rely on that’s simple to understand and unchanging.

November 29, 2022

Establishing good quality doesn’t have to be challenging, but it does help when your team can identify the criteria that decipher what makes a product “good” quality. Through our experiences, customer reviews, and collaboration, our HBI team created a top 3 list of what we believe are the most crucial components of “good” quality:

1. Creates Value For Customers

Having the ability to solve a problem is truly what makes a product great. Customers seek out products that are simple, effective, and user-friendly. Paying attention to details and emotions a customer will experience when using your product are imperative and must be considered in the early stages of creativity and design.

Customers want to feel understood. Creating a product that offers a customer purpose or enables new confidence might trigger positive emotions and encourage the user to become loyal.

Essentially, our goal is to create a product for our customers that is:

• Relatable

• Delivers value

• Solves a problem

• Safe for consumers

• User friendly

• Performs effectively

• Aesthetically pleasing

• Exceeds customer expectations

• Enables customer emotions

• Easily replicated/manufactured

• Cost-effective

HB International Continues to Make a Valuable Impact on Their Customers’ Products

Since 2002, HB International has continued to build relationships with customers through valuable products and quality customer service. From your product’s initial conception through completion, our team is driven to establish and develop an unparalleled relationship that ensures your products and needs are met and continuously exceed your expectations.

2. Take the Time to Identify the Performance

Products must meet their functional requirements, which is why performance testing is critical. Depending on the product’s requirements, performance testing may warrant specialized testing, which needs to be planned to ensure accurate lead times and production schedules. While performance testing can be an elaborate and lengthy process, the time spent is necessary to establish and produce a successful product.

Products that perform below consumers’ expectations equate to a poor, flustered user experience and revenue loss, as most consumers will take their business to another competitor’s product.

How Does HB International Help Products Meet Their Functional Requirements?

Our Quality Assurance team is certified by BRCGS (Food Safety Audits Certification), ISO 22000 (Food Safety Management), and FSC 22000 (Food Safety System Certification). HBI conducts rigorous in-person and virtual testing to ensure all products meet their expected functional requirements. All operational requirements are outlined in a product’s planning stages and continuously reviewed and evaluated by our QA team, suppliers, and customers throughout the production process to ensure success.

3. Consistently Manufacturable

Ensuring your suppliers consistently produce your product is imperative to the loyalty and happiness of your customers. Building quality during conception is paramount to the success of your product. Designing for manufacturing allows suppliers and companies to work together to ensure products are efficiently manufactured for assembly or direct distribution.

Preferably, designing for manufacturing, also known as “DFM,” occurs in the design stages of a product’s life cycle and should include a team of engineers, designers, suppliers, and customers. Identifying aspects of the product in its earliest stages allows for coordination amongst stakeholders and addresses any quality concerns and possible production risks (i.e., saving costs) further down the production timeline.

Your customers deserve consistency. You are responsible for ensuring your customers receive a product that continuously meets their expectations. Customers appreciate consistency. Most of us are habitual in our purchases. Once we discover a product we love, we will continue purchasing unless something alters our decision.

How Does HB International Consistently Manufacture Products for Customers?

Through cross-functional collaboration with our customers and suppliers, we work to ensure optimal product design and verify that your product will function at the highest possible output. Despite this step in the production process seeming redundant or time-consuming, it plays an integral role in deciphering your project’s timeline, functionality, production processes, and cost. It allows teams to identify potential product risks and ensure that it can be manufactured and manufactured consistently.

Ready to Join Forces?

We’re here to help you get the products you need when you need them. As our team works to facilitate the relationships between our highly skilled suppliers and customers, our team’s presence in your project depends entirely on your expectations and demands. Regardless of where you are in the life cycle of your project, our team is involved as much or as little as you see fit. Every one of our customers comes to us with a different need to fulfill, which is why what we do is so important. There is no “one-size-fits-all” regarding what we do, which allows our customers to succeed.

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