Servicing our Customers

Facilitating international partnerships

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How We Help


We offer our customers "Concept to Completion" solutions. Our areas of expertise include Sourcing & Project Management, Quality Assurance, Custom Packaging Solutions, Engineering, and Customer Service.

Sourcing and Project Management

As pivotal decision-makers, our team works diligently to ensure we select the most suitable and competitive supplier for your project. We work to ensure our hand-selected suppliers align with your company's values and comply with all industry-based regulations. HBI's Project Managers partner their knowledge and expertise with your project's demands to provide a customized experience with the most cost-efficient results. Whether it's partnering with HBI to generate a new product or recovering a troubled project, our first-rate PM team will direct, oversee, and support you and your customer every step of the way.

Quality Assurance

Quality is the epitome and the foundation which drives your company’s success. HBI’s on-the-ground personnel routinely conduct quality control to ensure each project exceeds its Acceptable Quality Limit (AQL). Our team assists our suppliers in developing and monitoring First Article (FA) Inspections, Product Specifications, and Process Control Procedures to provide our customers with the most accurate information necessary for each unique project. Pre-shipment inspections are a standard quality procedure performed by HBI’s team and suppliers to ensure your product is manufactured according to its specifications, safety, functionality, and quality.

Custom Packaging Solutions

From concept to completion, we bring your vision to life. From product conceptualization, we are committed to sourcing the right supplier and materials to ensure your product functions seamlessly while being aesthetically superior. From new product strategy, idea generation, screening, evaluation, business analysis, development, testing, and commercialization, our expertise and insights guide you through this process to ensure no detail is overlooked and that the final product is what you envisioned.


From your product’s initial design to its final production, we work with our suppliers and their team of highly skilled engineers to ensure your product is safe for use and functional and manufacturable. Our supplier’s engineers consciously design your product to showcase ingenuity and originality through extensive research, cutting-edge technology, customized product specifications, and exceptional collaboration with our customers and suppliers. This collaborative team of experts provides our customers with an unparalleled experience of quality and professionalism that generates solid and valuable partnerships.

Customer Service

As a Global Sourcing Agency, there are many ways that our team builds relationships and works to support our customers. We work closely with all of our customers to verify that each detail of our process is communicated, from reviewing physical product samples, overseeing and approving product drawings reviewing product specifications, and sharing supplier audits and product inspections. We value our established partnerships and always look forward to starting new relationships with great customers.

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“Our Team is committed to building global partnerships with customers & suppliers to deliver the highest quality products, while simultaneously advancing responsible manufacturing practices to further the innovation & development of sustainable solutions.”