It’s More Than The Product: What We Love About Quality

Good, fast, cheap

These are three words that encompass entirely different meanings that ultimately depict the culture of your business. Unfortunately, obtaining all three of these values isn’t sustainable. A company that focuses on varying combinations of these words will tell you that certain combinations are more beneficial for them than others. For example, combining the terms good and cheap may equate to a high-quality product at a low cost; however, maybe the lead time of this project is incredibly off-putting and doesn’t meet your customer’s demands. Perhaps your business has toyed with the terms: fast and cheap. The fallback? There could be concerns with the quality of your product, a risk to your company’s reputation, and disappointed customers. Alternatively, your business might focus attention on the terms: good and fast, but after receiving a quote, you realize it’s much too expensive to produce and well out of your customer’s project budget. Now what?

November 11, 2021

Of course, there may always be reservations to your decision, yet ultimately, it’s critical for a business to decide which of these three words represents your culture the most.

For HB International? We choose the term good. Good represents our quality culture and our desire to produce high-quality products and exceed our customers’ expectations. Customer satisfaction is our top priority. Our business is solely based on the demand to develop and strengthen a positive, trusting, working relationship to fulfill our customers’ needs. As a team, we believe that cheap and fast are interchangeable depending on our customers’ wishes and always dependent on the most current status of our international supply chain.

So how does HB International work with these three words? Here are our top four reasons why WE love quality, and our customers love working with HBI:

Our team’s decisions are based purely on quality

Our certified quality team is here to ensure that your product has a thorough product control plan, customized product specifications and is randomly inspected throughout production. Even before your product is in the hands of your customer, our team works diligently to reduce risks through in-house random sampling and pre-shipment inspections. These opportunities allow our team to communicate good test results while also addressing quality concerns that will be resolved before the product hits the water. Quality issues with a product? No worries, our team is always prepared to take action.

Never worked with HB International before? We’re here for you. While you may not have started your product journey with us, our team is willing to work with your product concerns and develop a plan to help get you and your customer’s product back on track. Quality is our priority.

Quality doesn’t simply appear at the end of your product’s life cycle

While the product is the most tangible piece of your project’s life cycle, there is a whole lot more to its quality than the piece of product you’re touching. For HB International, quality begins at our initial interaction with our customers. Starting with our initial project discovery phase and continuing into your project design, development, and production process, our team ensures that we produce your product with integrity, authenticity, and exceptional service throughout the entirety of its life cycle.

Of course, your final product will be of premium quality; working with HB International is an unparalleled experience. From start to finish, it is our prerogative to fulfill our customers’ needs and provide exceptional service to exceed your expectations.

Quality is contagious

Whether it’s continuing to build and support a business’ quality culture or producing quality products for customers, continually improving your performance towards excellence is highly sought after. Fortunately, it is in our human nature for most of us to naturally gravitate towards leaders and teammates that are positive mentors, talented, and driven to be successful.

Quality cultures, if supported and empowered, lead to solid and thriving teams. When everyone is working together for the common good, it increases the repeatability of quality processes and products, allowing our customers to consistently receive an exceptional experience and safe product for their consumers. As a team, HBI appreciates our opportunity to produce safe products for consumers and build healthy, sustainable relationships with our customers equally.

A quality culture = quality products

Is your company searching for an environment where the team members genuinely care about the quality of their work? HB International’s team is continually searching for ways to improve through educational opportunities and experiences. Our team recognizes that products and technology are constantly evolving, which is why we are proactive when it comes to ensuring our quality testing and supplier’s production processes remain a priority.

Essentially, it all boils down to “what’s most important.” It is our genuine goal to ensure our customers remain competitive within their industry. The behavior of HBI’s quality culture is consistent. While we are an international team, the goal remains the same: how do we deliver both an unparalleled experience and high-quality product to our customers? Easy… You ensure the climate of your team is consistent and quality-driven, and the rest will fall into place.

Why Choose HB International As Your Sourcing Agency?

HB International’s team is specifically designed for you. Consisting of the perfect blend of top-notch project managers and world-class quality assurance engineers, topped off with our hand-selected quality suppliers to meet the very needs of each of our unique customers. Let’s start a project together. We’re here to serve you!