The Value of Listening: Appreciating The Voice of Your Customer and Your Supplier

Listening. A vital skill that is often overlooked. As the foundation of many relationships, the skill of listening poses a significant role in your business, customer, and supplier relationships. Is your company looking to strengthen relationships with your suppliers and/or your customers? Through effective listening, you gain the ability to truly appreciate what is being communicated to you by your customer while simultaneously turning around and implementing those thoughts into your business. While you may not believe that “your customer is always right,” being able to understand their expectations and demands while ensuring your business needs are being met provides a unique and valuable relationship.

July 27, 2021